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This page together with the documents referred to in it tells you the terms and conditions on which we supply any of the products and
services listed below.
Please ensure you read these terms and conditions carefully before using the RNIB WebDocs website (the "website"). By selecting the
checkbox marked "I have read and accept the Terms and Conditions", you signify your agreement to be bound by these terms and conditions.
You should print a copy of these terms and conditions for your future reference.
We will periodically update and/or amend our terms and conditions, which is why we ask you to read and accept them each time you log
in to the website. You will be subject to the Terms and Conditions in force at the time you ordered products from us.
The service provided by our website is a quick-turnaround online ordering service for accessible documents in Braille, audio and large
print. This service is available to UK-based business customers only, and is only available in English language. Documents must not
exceed 150KB* (saved on Word 2003 or earlier with a .doc entension) or 15KB* saved in Word 2007 or
later with a .docx extension), in file size and should not contain diagrams, photographs, complex tables,
complex formatting or logos. A maximum of 10 documents can be uploaded within a single order. A maximum of 10 documents
can be uploaded within a single order. Delivery will be to either the registered customer or the end user of the product, who must be also
based in the UK.
* Hint: you can find the size of each file by selecting "Properties" under the File menu and then selecting the
All orders will be invoiced to the registered customer on the day of dispatch. Payment must be received within 30 days of the date
shown on the invoice.
Documents should be supplied as text-only Microsoft Word documents with no graphical or pictorial content. Simple tables can be
included within the document.
Braille can be supplied in Grade 1 or Grade 2 and will be finished with either a staple or tag in the top left-hand corner.
Large print can be supplied in point size 16, 18 or 24 and will be finished with either a staple or tag in the top left-hand corner.
All large print will be supplied in Arial font.
Audio will be supplied as a digital audio CD using a female synthetic voice. CDs will be delivered in a clear plastic sleeve. The
filename you supply will be used to label the CD. Your filename must not exceed 20 characters. If you need advice in naming your file,
please see our Frequently Asked Questions.
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting
access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that
occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure
and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password
is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information
that you provided when registering. You can access and update much of the information within the "My account" area of the website.
We will endeavour to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However,
due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may occasionally be suspended or
restricted to allow for repairs, maintenance or the introduction of new services. We will attempt to limit the frequency and duration of
any periods of suspension or restriction.
By placing an order you warrant that you are a business customer, at least 18 years old, you are legally capable of entering binding
contracts and have obtained any necessary consents to enter in to this contract with RNIB and will indemnify RNIB against any breach of
third party rights.
You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or
impaired in any way.
You should understand that you are responsible for all electronic communications and content sent from your computer to us and must use
the website for lawful purposes only.
You must not use the website for any of the following:
After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does
not mean that your order has been accepted. Your order is an offer to buy the product. All orders are subject to acceptance by us, and we
will confirm such acceptance to you by sending an email that confirms the product has been dispatched. This contract will only be formed
when we send you the Dispatch Confirmation.
We reserve the right to make changes to our website, policies and these conditions of use at any time. You will be subject to the
policies and Conditions of Use in force at the time you ordered products from us.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure
arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights.
All orders will be invoiced to the account holder on the day of dispatch. All invoices will be sent to the email address specified in
the "My Account" area of the website. Payment must be received within 30 days of the date shown on the invoice.
For any queries about payment, please call 01733 375370.
Prices are calculated at the time of placing your order and will be advised before you confirm your order. All prices include delivery
charges where applicable.
The costs for the service are:
All prices are subject to VAT at the prevailing rate where applicable. The postage & packaging charge is included in the overall
price of your document.
We reserve the right to make changes to our pricing structure at any time. You will be subject to the pricing structure in force at
the time you order products from us.
We offer telephone and email support Monday to Friday between the hours of 8.45am and
4.45pm. Customer support is not available during
weekends, bank holidays or over the Christmas shutdown period. You can contact us using the following ways:
We will endeavour to respond to all email enquiries by the next working day following receipt.
As we are selling a business-to-business service, distance-selling regulations do not apply to our contracts.
You may cancel an order at any time prior to confirming your order on the website.
As the supply of goods is tailored to each customer's specification, once you have confirmed your order, you may only cancel it if we
receive your written cancellation before we have commenced producing the product(s).
Upon dispatch of your order you will receive an electronic dispatch note ("Dispatch Confirmation Email"). This is not an invoice but it
should be retained for your records and in case you need to return the goods for any reason. If your order has been received by midday
Monday to Friday, it will normally be dispatched to your identified delivery address(es) by close of business the following working day.
If your order has been received after midday on a Friday or over the weekend, it will normally be dispatched to your identified
delivery address by close of business on a Tuesday.
For our purposes the UK includes England, Northern Ireland, Scotland and Wales.
To ensure efficient delivery of your order, all orders are dispatched using first class post. Delivery rates are included in the prices quoted at the time of placing your order.
All items will be dispatched independently even if going to the same delivery address.
As a customer, you may occasionally receive email updates about new services and other news from RNIB Business Services. We hope you
find these updates interesting and informative, but if you'd rather not receive them, let us know by unchecking the box in the
"My Account" area on the website.
We are committed to protecting your privacy. RNIB will only collect, process and store information about you that we have openly
collected from you or with your consent. The personal details you supply to RNIB, including any sensitive data, will be held for
processing, researching and for mailing you with information only about RNIB. Your details will only be used by RNIB and will not be
made available to any third party unless otherwise stated at time of submission.
If you use standard email for communication with RNIB, this will not be protected and you should be aware that RNIB cannot guarantee
that it remains confidential whilst in transit. All email sent to RNIB will be monitored and checked to ensure our systems operate
To maintain confidentiality, any documents which you upload onto RNIB's WebDocs website will only be retained until the dispatch of
your order, before being permanently deleted.
In the unlikely event that we have made an error on your order, we will be happy to investigate and make good or refund, where
appropriate. If you identify a mistake, in the first instance, please call us on 01733 375370. This does not affect your statutory
rights. We will usually ask you to return the product outlining your concerns.
We always value feedback on our services, so please take the time to reflect your experience in using this service via the email link
on our webpage, or you can respond directly by email to: firstname.lastname@example.org.
We will also prompt you to provide feedback upon dispatch of your order in the order dispatch email. We value feedback on your level
of satisfaction with the overall service, so please take the time to complete this form too.
If you have any complaints about RNIB's WebDocs, please contact us by telephone or email:
RNIB has tried to ensure that the contents of this website are accurate. However RNIB will not accept liability for any loss or damage
or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Visitors who use this
website and rely on any information do so at their own risk. RNIB does not represent or warrant that the information accessible via the
website is accurate, complete or up to date. Price and availability of information is subject to change without notice.
RNIB will not be liable (to the fullest extent permitted at law) for any loss, damage or inconvenience arising as a consequence of any
use of or the inability to use any information on this site.
RNIB warrant that our products and services are of a satisfactory quality but our liability to you is strictly limited to the purchase
price for the product and service. This does not include or limit our liability for death or personal injury or for fraud or fraudulent
misrepresentation. We are not responsible for any indirect and consequential losses including loss if income, loss of business, loss of
profits or contracts, loss of anticipated savings, loss of data.
We are not responsible for the accuracy of material supplied by you. End-users should rely on original documentation as their main
document for accuracy and legal purposes.
This service is not subject to a PCIDSS certificate and therefore is not suitable for any documents that carry individual
credit card details.
The RNIB WebDocs site is secured using a Thawte Digital Certificate. This ensures that all information sent to us via the Internet will
Applicable laws require that some of the information we send to you should be in writing. When using this site you accept that
communication with us will be mainly electronic. We will contact you by email. You agree to this electronic form of communication and
comply with legal requirements.
All notices given by you to us must be given to either our email or postal address given at the end of this document. We may give
notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly
served immediately when posted on our website.
You may not transfer or assign charge or otherwise dispose of a contract or any of your rights or obligations arising under it.
If, at any time during the term of the contract, we fail to insist upon your strict adherence to any of your obligations or any of
these terms and conditions this does not constitute a waiver of such rights or remedies.
If any of these terms and conditions proves to be invalid they will be removed from the remaining terms and conditions, which will
continue to be valid.
These terms and conditions and any document expressly referred to represent the entire agreement and supersede any prior agreement
between the parties and both parties acknowledge that neither party have relied upon any representation given by the other when entering
This contract will be governed by English law and the courts of England and Wales.
RNIB offers many services, encompassing a wide range of disability solutions, tailored to suit the needs of your company.
RNIB can provide advice and practical solutions to help you ensure you reach more customers by making your products and services more
Our range of business services includes:
To discuss these services and more, contact our Marketing Development Team for an initial discussion:
PO Box 173
Telephone: 01733 375109
Please be aware as part of using 'the service' you are indirectly using an open source code to help transcribe your documents. This
code, which is supplied from an external company, offers no guarantees or warranties. RNIB therefore can offer no guarantee or warranties
with regard to this code and limits liability to yourselves as this company have to RNIB
"AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL RNIB BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE services as affected by the SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
Need help? Please contact our Disability Access Team on
Registered Charity Number 226227, 105 Judd Street, London WC1H 9NE