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Yes, you will need to register your details on the site before you can make any orders.
Currently there are no restrictions on the amount of logins available per organisation.
If you know of someone who may benefit from using this service, please ask them to visit our
homepage to register their details.
If you change your name, address, job title or the organisation changes its name you will need to update
the details in your "My account" menu. Select the "My account" link from the site navigation bar to
reach your "My account" menu.
To change personal details select the menu option "change my
personal details" and fill in the form provided. Select the update button. Your
new details will now be shown.
To change your address select the "change my address" link from your "My
account" menu. You will need to enter yo0ur house name or number and post code
as for registration. Once the correct address is shown select the update
button. Your new details will now be shown.
If you change your email address you will need to update the information in your
account. Login as usual with your old email address. Select the "My account"
link from the site navigation bar to reach your "My account" menu. From here,
select the menu option "change my email address" and fill in the form provided.
Select the update button and your email address will be changed.
You can change your password using the options in your account menu. Select the
link "My account" from the site navigation bar. From here, select the menu
option "change my password" and fill in the form provided. Select the update
button and your password will be changed. You will need this new password the
next time you login to the site.
We have a team of account managers who can work with you to assess your transcription requirements, give advice on how best to
produce your information and manage this for you through RNIB Transcription Services. Please contact Disability Access Services by
email at email@example.com or call them directly on 01733 375370.
We work using Standard English Braille, which is available in Uncontracted and Contracted. Uncontracted Braille uses one braille cell to
represent each letter that is written with no abbreviations. Contracted Braille uses contractions, which take up less space; so
one braille cell could represent a series of letters word signs or short forms.
The sure way to find the answer to this question is to ask your customer. However please see below for a general guide on what
type of Braille people commonly use:
A good document will not exceed 6000 words in length and should not contain diagrams, photographs, complex tables, complex formatting
or logos. Simple tables can be included within the document. Documents should also meet the following criteria:
Any other document types such as rich text files, documents produced in Open Source Office cannot be uploaded on this website.
Example of a good document - Word 2003 version (new window)
Example of a good document - Word 2007-2010 version (new window)
Simple tables can be used (see our example of a good document) but complex tables and documents containing diagrams, photographs,
complex formatting or coloured logos cannot be used.
Hint: If the picture/logo does not add anything significant to the understanding of your document, you could delete
the picture and then load the document with your text only.
Make sure that the file you wish to use is opened in Ms Word. Select ‘Tools’ from the menu bar, and choose ‘Word Count’ the amount
of words will then be displayed, along with other information such as amount of characters etc. You can find out the size of your
document by selecting the right mouse button on the file, select ‘properties’ it should then display your file size.
You should name your document with a relevant title. The document name should not exceed 20 characters in length and should not
include any special characters.
The minimum font size you can select is ‘Large print’ 16 and the maximum font size is ‘Large Print’ 24.
Orders will be dispatched within 2 working days of receipt of order. Depending on external factors such as bank
holidays and Royal Mail delivery times you should receive your document between 3-5 working days from placing your order. If you have
not received your order please contact us by telephone or email:
There is not a maximum limit of orders that you can place. However, it is important to note that a maximum of 10 documents can be
uploaded in a single order and a maximum of 10 copies of each document can be ordered in a single order.
All orders will be invoiced to the registered account holder upon dispatch. If you do not receive your invoice call our Disability
and Access team on 01733 375370 or email firstname.lastname@example.org.
You may cancel an order at any time prior to confirming your order on the website. However, once your order has been placed, due to
the bespoke nature of the service and the quick turnaround times, you cannot cancel your order.
Orders can be amended at any time before confirming your order on the website. Please ensure all details are correct before placing
your order. Once your order has been placed it will be too late to amend your order.
All orders are dispatched using first class post.
All items will be dispatched independently even if going to the same delivery address.
We do not use Freepost Articles for the Blind as the Postage & Packaging charge is covered in the overall cost of your document.
We always value feedback on our services, so please take the time to reflect your experience in using this service via the email
link on our webpage, or you can respond directly by email to
We will also prompt you to provide feedback upon dispatch of your order in the order dispatch email. We value feedback on your level
of satisfaction with the overall service, so please take the time to complete this form too.
If you have any comments to make about RNIB's WebDocs service, please contact us by telephone or email:
If you get this message then you are probably using Internet Explorer 8. You get this message when you move between secure and
non-secure pages on a website. You will notice the url starts with https:// when the page is secured with SSL. You can stop this
message appearing by doing the following:
All personal and financial details are handled in a secure area of the RNIB WebDocs
website. Please also refer to our security
Payment currently made by invoice. To purchase an order from the WebDocs website, you must be a business.
The costs for the service are:
All prices are subject to VAT at the prevailing rate where applicable. The postage & packaging charge is included in the overall
price of your document.
The Postage & Packaging charge is included in the overall price of your document.
You can select the logout link in the left hand navigation, when logged in, which will log you out and take you
back to the Welcome page.
If you don't use the website for a period of at least thirty minutes whilst logged in, you will automatically be
logged out. This is a security feature to make sure you don't remain logged in if you are no longer using the site
and have forgotten to log out.
RNIB offers many services, encompassing a wide range of disability solutions, tailored to suit the needs of your company.
We can provide advice and practical solutions to help you ensure you reach more customers by making your products and services more
Our range of business services includes:
To find out more about our business services, please contact our Business Development Team using the contact details below:
Business Development Team
RNIB Innovation and Disability Access Services
PO Box 173
Telephone: 01733 375345
RNIB does not receive any government funding and we rely on charitable donations from individuals and organisations. There are lots
of brilliant ways to get involved please follow the links below to find out about activities for individuals and organisations.
Please contact us using the details below:
Need help? Please contact our Disability Access Team on
Registered Charity Number 226227, 105 Judd Street, London WC1H 9NE